Module reference

Email Log

Last reviewed: 2026-08-18 · Last updated: 2026-10-12

Scope: The Email Log screen: the always-applied module and document-type dropdowns, what the columns and status tabs show, what the search box matches, request emails, how the date range follows the sort field, the CSV export, and what to do when an email is not in the log.

Update: Each recipient's row now shows its own result. Added emails about e-invoice requests, the Failed Reason column and search by customer name, and the CSV now includes the failure reason.

Every time JomeInvoice emails one of your buyers or suppliers about an invoice or an e-invoice request, it records that email here. Use the Email Log when a customer says an invoice never arrived, when you need to confirm which address a document went to, or when you want a record of what was sent during a period.

To open it, select Email Log in the left navigation.

Read the two dropdowns first

This is the thing that catches people out, so it is worth knowing before anything else.

Next to the search box there are two dropdowns, and both are always applied:

Dropdown Options Starts on
Module Sales, Self Billed Sales
Document type Invoice, Credit Note, Debit Note, Refund Note, and Requests under Sales only Invoice

Neither has an "all" option. So the page never shows Sales and Self-Billed together, and never shows more than one document type at a time.

When you open the page you are looking at sales invoice emails only. An email about a self-billed credit note is not missing, it is behind two dropdown changes. Set both dropdowns to match the document you are looking for before you conclude an email was never sent.

What each column shows

Column What it tells you
Recipient Email The address this email went to
Customer The customer or supplier on the invoice. Hover to see the full name if it is cut off
Invoice The invoice number. Select it to open the document. On request emails it shows the receipt number instead
Email Subject The subject line the recipient saw. Hover to see it in full
Status Sent, Delivered, or Failed
Failed Reason Why a failed email failed. Shown on the All and Failed tabs only. Hover to see it in full if it is cut off
Sent At When JomeInvoice handed the email over for delivery
Delivered At When the receiving mail server confirmed it

Dates are shown as day/month/year and a 24-hour time.

There is one row per recipient. If an invoice email went to a main address and two people in copy, that is three rows, all with the same invoice number and subject. Each row shows its own recipient's result, so one row can read Delivered while another reads Failed. Check the row for the address you care about rather than assuming the others match it.

Searching

The search box reads Search by Invoice No., Email..., and hovering over it lists everything it matches:

  • the invoice number, or the receipt number when you have Requests selected
  • the recipient email address
  • the email subject
  • the customer name, as shown in the Customer column

Any part of the value works, and capitalisation does not matter. Typing part of an address finds every email sent to it.

To find everything sent to one customer, search their name or their email address. If you are chasing one specific document, search its invoice number.

Search runs on top of the two dropdowns, so it only ever looks inside the module and document type you have selected.

Emails about e-invoice requests

The emails JomeInvoice sends a customer about an e-invoice request, when the request is submitted, completed, or rejected, are logged too. To see them, set the module to Sales and the document type to Requests. Requests is not offered under Self Billed.

Request rows show the request's receipt number in the Invoice column, and you can search by it. A request that you rejected never becomes an invoice, so Requests is the only place its emails appear.

The status tabs

Above the table there are four tabs with counts: All, Delivered, Failed and Pending. The counts reflect whatever filters, dates and search you currently have set, and the three status tabs always add up to All.

A row whose status reads Sent is counted under the Pending tab. The two words describe the same thing: JomeInvoice has handed the email over, and the receiving mail server has not reported back yet. If you are looking for emails that have not been confirmed either way, the Pending tab is the one to use, even though the rows inside it say Sent.

What the three statuses actually mean, and why Delivered is not the same as "the person read it", is covered in Send invoice emails from your own domain. Read that before drawing conclusions from a status.

Sorting and the date range

Sort by offers Created At, Sent At, Delivered At and Issue Date, with a separate control for newest or oldest first. The date range next to the dropdowns starts at the past three months.

The date range applies to whichever column you chose in Sort by. Changing Sort by changes what the date range is filtering on.

This matters most when you sort by Delivered At: an email that was never delivered has nothing in that column, so it drops out of the results entirely. Sorting by Delivered At to investigate undelivered mail is the one thing that hides it. Leave Sort by on Created At while you are searching, because every row has a Created At.

Download CSV

Download CSV exports every row matching your current filters, search and tab, not just the page you can see. Use it for month-end records or to send a delivery history to a colleague.

Two things are worth knowing before you open the file:

  • The CSV always has a Failed Reason column, whichever tab you exported from, so it records why each failed email failed.
  • The CSV lists Delivered At before Sent At, the opposite order to the table.

If an email is not in the log

Work through these in order.

  1. Match both dropdowns to the document. Right module, right document type. For an email about an e-invoice request, choose Sales and Requests. This is by far the most common reason a row appears to be missing.
  2. Widen the date range, and set Sort by to Created At while you do.
  3. Search the invoice number, or the receipt number for a request email. A number is more precise than a name.
  4. Search the recipient's address as well. Someone who was copied in has their own row, and it may be the only one you can find if you have the wrong document type selected.
  5. Check email sending is switched on for that document type in Settings > Workspace Settings > General, under Email Notification. If it is off, no email was sent and there is nothing to find. See Customising the emails JomeInvoice sends.
  6. Contact support if you still cannot find it. Have the invoice number, the recipient address, and roughly when the email should have gone out.

Current limitations

  • The log covers emails about invoices and e-invoice requests. Emails that are not tied to a specific invoice or request, such as the email telling you an export file is ready to download, are not shown here. That includes the email you receive when a CSV export from your Sales, Self-billed or Purchase list is ready.
  • You cannot view more than one module or document type at once, so a full picture of one customer's emails takes several passes.
  • The kind of email is not shown as its own column. The subject line is what distinguishes an invoice notification from a cancellation notice.
  • A missing row is not proof that no email was sent. If a customer confirms they received something that is not in the log, treat the log as incomplete for that case and tell support.

Who can see it

Access follows the Email Logs permission on a role, which is either no access or view access. Anyone who can open the page can also use Download CSV. See User roles and permissions to check or change who has it.

Related guides

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JomeInvoice V2 - Product Documentation