JomeInvoice V2 — Product Guide

24 articles covering the full JomeInvoice V2 product, from first setup to daily invoice management and troubleshooting.

Getting started

1. Set up MyTax & MyInvois before connecting JomeInvoice — The full pre-work in MyTax/MyInvois before you ever open JomeInvoice
2. Create your JomeInvoice account — Sign up, verify email, create and verify your workspace
3. Add JomeInvoice as Intermediary — The MyInvois authorization that lets JomeInvoice submit on your behalf
4. Invite customers / suppliers to self-onboard — Faster, more accurate than typing their details yourself

Creating & uploading invoices

1. Create an invoice — Sales or Self-Billed — manually create and submit a single invoice
2. Bulk upload invoices — Upload a CSV batch via Direct Upload, with field mapping and validation results
3. How to submit invoices to LHDN — Approve and Submit (B2B) or Consolidate: Tag → Convert → Submit (B2C)

Managing invoices

1. Resubmitting sales invoices — Fix a rejected invoice and resubmit to LHDN
2. Export invoices — Export bulk CSV files or individual invoice PDFs from Sales and Self-Billed
3. Cancel an invoice (72-hour rule) — When you can cancel, when you can't, and what to do instead
4. Why your invoice was rejected - Reference guide for common rejection, validation, and submission errors, with the message, where it appears, and fix steps

Understanding

1. B2B vs B2C and consolidated invoices — What's different, and the monthly consolidation flow for B2C businesses
2. TIN verification: company vs individual — The TIN format depends on entity type — get it wrong and submissions fail
3. When to use self-billed (vs sales) — Six LHDN-mandated scenarios that require a self-billed invoice
4. Understanding invoice statuses — What each status means and what action it implies
5. When to issue a Credit, Debit, or Refund Note — After the 72-hour cancel window closes — which adjustment note to use

Request module

1. Share your e-invoice request link and QR code — Let buyers request individual e-invoices within 72 hours of purchase
2. Why is my buyer request rejected — Automatic blocks and manual rejection reasons explained

Settings

1. What are all these company settings? - Explains all the company, user, settings etc.
2. Set up Enterprise SSO - Configure Microsoft Entra ID or Google Workspace login for enterprise users.

Troubleshooting

1. Why your invoice was rejected - Invoice and receipt rejection, validation, and submission errors, with fix steps
2. Account and sign-in issues - Sign-in, password, verification, session, SSO, and access errors
3. Fixing import and upload errors - File format, mapping, row validation, and file placement for bulk and automated imports
4. Document and export issues - Invoice PDF and export download problems
5. API submission errors - Errors returned when submitting e-invoices through the JomeInvoice API