Document and export issues
Last reviewed: 2026-07-10
Scope: Problems downloading an invoice PDF or exporting invoice data, with customer-safe fix steps.
Use this guide when an invoice PDF will not open, or an export does not download.
Invoice PDF
The PDF is not ready yet
Error message: Invoice does not have an associated PDF file yet or a message that the PDF is not ready.
Where you will encounter it: When you try to download or view an invoice PDF.
What it means: The PDF is still being generated. A PDF is available once the invoice finishes processing and validation.
Steps to fix:
- Wait for the invoice to finish processing.
- Refresh the invoice and try the download again.
The PDF could not be generated or retrieved
Error message: Messages such as Failed to generate PDF, Failed to retrieve PDF from storage, or PDF rendering service unavailable.
Where you will encounter it: When you download or view an invoice PDF.
What it means: The document service could not build or fetch the PDF. This is usually temporary.
Steps to fix:
- Wait a moment and try again.
- Contact JomeInvoice support with the invoice number if it keeps failing.
Exports
The export failed
Error message: Messages such as Export failed, Unable to export csv file, or Unable to create zip file for export.
Where you will encounter it: When you export invoices from a list.
What it means: The export could not be built.
Steps to fix:
- Try the export again.
- Narrow the date range or filter so the export is smaller, then export again.
- Contact support if it keeps failing.
The download is being prepared
Error message: Download is being prepared. You will get the download link from email shortly
Where you will encounter it: When you export a large batch.
What it means: The export is large, so it is prepared in the background and sent to you by email.
Steps to fix:
- Wait for the email with the download link.
- Check your spam or junk folder if it does not arrive.
The download link does not work
Error message: Invalid download link or a message that the file could not be found.
Where you will encounter it: When you open an export link.
What it means: The link has expired or is no longer valid.
Steps to fix:
- Return to JomeInvoice and generate the export again.
- Use the newest download link.